Shipping Policy

Shipping Policy

At Green Valley Handicraft, we are committed to delivering your handmade products in a timely and secure manner. This Shipping Policy outlines our shipping methods, timelines, costs, and other important details.

Order Processing Time
All orders are processed within mention time, e.g., 3 to 5 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed. We will notify you via email if there are any unexpected delays.

Shipping Methods & Delivery Time
We offer reliable shipping through our trusted courier partners. Estimated delivery times are:

Shipping Type Estimated Delivery Time
Standard Shipping 5 to 7 business days
Express Shipping 2 to 5 business days
Delivery times may vary based on your location and external factors such as weather conditions, customs delays, or courier issues.
Remote areas may experience slightly longer delivery times.

Shipping Charges
Shipping charges are calculated at checkout based on the delivery location and shipping method selected.
We may offer free shipping on orders above mention amount, e.g., ₹999 if applicable.

International Shipping
We currently [do/do not] offer international shipping.
If international shipping is available, delivery times may vary due to customs clearance and international courier services.
Customers are responsible for any customs duties, import taxes, or other fees imposed by their country.

Order Tracking
Once your order is shipped, we will send you a tracking number via email or SMS.
You can track your order on our website under the “Track Order” section or through the courier partner’s tracking page.
If you do not receive tracking details within mention time, 3 to 5 business days, please contact our support team.

Delayed or Missing Shipments
If your order hasn’t arrived within the estimated time frame, please check the tracking details first.
In case of further delays, feel free to contact us at support@greenvalleyhandicraft.com with your order number.
If a package is lost due to an incorrect shipping address provided by the customer, we are not responsible for refunds or replacements.

Damaged or Missing Items
If your package arrives damaged or with missing items, please follow these steps:

Take clear photos of the damaged package and items.
Contact us at support@greenvalleyhandicraft.com within 24 hours of delivery.
We will investigate and offer a replacement or refund, depending on the situation.

Returns Due to Failed Delivery
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient:

We will notify you via email.
You may choose to have the package re-shipped (additional shipping charges apply).
If you request a refund, the shipping charges will be deducted from the refund amount.

Contact Us
For any questions regarding our Shipping Policy, feel free to contact us:

📧 Email: support@greenvalleyhandicraft.com
📞 Phone: +91 8929392919
🏠 Address: 0, Teacher Colony, Lalla Babu Chauraha, Bulandshahr, Uttar Pradesh, 203001

By placing an order on Green Valley Handicraft, you agree to our Shipping Policy.