Terms and Conditions

Terms & Conditions

Welcome to Green Valley Handicraft! These Terms and Conditions govern your use of our website greenvalleyhandicraft.com and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our website.

Definitions
“Website” refers to greenvalleyhandicraft.com.
“We,” “Us,” or “Our” refers to Green Valley Handicraft.
“You” or “User” refers to any person visiting, browsing, or purchasing from our website.
“Products” refer to handmade goods and other items available for purchase on our website.

Use of Website
By using our website, you agree to:
Provide accurate and truthful information when required.
Use the website only for lawful purposes.
Not copy, distribute, or modify any content without permission.
Not attempt to hack, damage, or disrupt our website.

We reserve the right to restrict or terminate access if we suspect misuse.

Product Information & Pricing
We strive to provide accurate descriptions and images of our handmade products. However, slight variations in color, texture, and size may occur due to the nature of handcrafted goods.
Prices are listed in INR and may change without prior notice.
We reserve the right to modify or discontinue any product at any time.

Orders & Payments
Placing an Order: When you place an order, you agree to provide complete and accurate details.
Payment Methods: We accept payments via [list payment methods, e.g., Credit Cards, UPI, Net Banking, Wallets] through secure third-party gateways.
Order Confirmation: Once your payment is processed, you will receive an email confirmation with order details.

Note: We reserve the right to cancel orders if we suspect fraudulent activity.

Shipping & Delivery
Processing Time: Orders are processed within mention timeframe, 3 to 7 business days.
Delivery Time: Shipping times vary based on location and courier services.
Tracking: Customers will receive a tracking link upon order dispatch.
Delays: We are not responsible for delays due to unforeseen circumstances e.g., weather, strikes, or courier issues.

For detailed shipping policies, visit our Shipping Policy Page.

Returns & Refunds
Eligibility: Returns are accepted only for damaged or defective products.
Return Request: Must be submitted within mention timeframe, 7 to 15 days of receiving the product.
Refund Process: Once we inspect the returned product, refunds will be issued via the original payment method.

Non-Returnable Items: Customized or personalized handmade items are non-refundable unless damaged.

For full details, visit our Returns & Refund Policy Page.

Intellectual Property Rights
All content on Green Valley Handicraft, including images, text, logos, and designs, is our exclusive property. You may not:

Copy, reproduce, or distribute our content without permission.
Use our brand name or logo without authorization.

Violations may result in legal action.

Limitation of Liability
We do our best to provide accurate product details and services, but we do not guarantee uninterrupted website access.
We are not liable for damages, losses, or delays caused by third-party services e.g., shipping partners or payment providers.
Your use of our website is at your own risk.

User Accounts & Security
If you create an account on our website, you are responsible for keeping your login details secure.
Do not share your password with others.
We reserve the right to suspend accounts that violate our policies.

Third-Party Links
Our website may contain links to external websites. We do not control or endorse these third-party sites and are not responsible for their content or privacy practices.

Changes to Terms & Conditions
We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated Effective Date. It is your responsibility to review the terms periodically.

Contact Us
For any questions regarding these Terms and Conditions, please contact us:

📧 Email: support@greenvalleyhandicraft.com
📞 Phone: +91 8929392919
🏠 Address: 0, Teacher Colony, Lalla Babu Chauraha, Bulandshahr, Uttar Pradesh, 203001

By using Green Valley Handicraft, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.